ReFLEx Training: Terms and Conditions
ReFLEx Training is a joint venture between the Institute of Family Therapy and FLiP Faculty Ltd. All business and sales are conducted through FLiP Faculty Ltd full details are provided below.
Please note that the views expressed within the courses are personal to the speakers and are not attributable to ReFLEx Training which accepts no responsibility for them.
Courses are generally pre-recorded and delivered online via our training platform.
Certain diploma level courses may be delivered live online or in person. On these occasions, in the case of emergencies, ReFLEx Training reserves the right to replace the advertised speaker with suitable substitutes.
We use every endeavour to avoid cancelling or aborting a course at the last minute or on the day. However, if factors beyond our reasonable control make this necessary, we will refund the fees or the appropriate portion thereof. We cannot accept liability for any other costs, expenses or losses of delegates wasted or incurred thereby. Speakers for each individual course are indicated in the respective course content.
CPD certificates are available for all courses.
Completion of 9 certificate level courses will result on the award of a ReFLEx Skills Certificate.
Completion of higher level Diploma courses will result in the award of the ReFLEx Skills Diploma
Fees
Fees will vary for courses depending length and depth of training.
Pre-recorded Certificate level trainings are available at £114.00 inclusive of VAT (£95.00+VAT) per course with a discount if three courses are ordered at the same time.
For Diploma, block bookings and in house training please contact us for a quotation.
Bookings & Payments
All delegates are required to “pay in full” prior to attending training. This can all be managed via the ReFLEx Training website.
Payments for individual courses are accepted by credit or debit card and will be processed via the Thinkific platform.
For block bookings, diploma and in house courses please contact us directly. Payment can be made against invoice directly to FLiP Faculty Ltd.
Timing of all courses
Certificate level courses are pre-recorded and can be viewed at a time that suits you.
Diploma courses may include “live” training either online or in person. Times for each course will be detailed in the course information however a typical full day training day is based on:
Registration and refreshments at 9.00am for a prompt 9.30am start.
End of training day planned to finish at 5.00pm.
Cancellation & Refunds
Cancellation or substitutions requests must be received by email to [email protected]. You are responsible for ensuring that ReFLEx Training receives your written request. ReFLEx Training will reply with a written acknowledgement within 3 working days.
Substitutions will only be possible where the relevant course has not been viewed.
Refunds will be made for cancellations received up to 14 days after purchase of a course but only where that course has not been viewed. No refunds can be made for cancellations received after this date.
Complaints
ReFLEx Training is committed to providing exceptional customer service. Whilst every effort is taken to provide exceptional customer service, sometimes mistakes are made. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. Please contact
Alex von der Heyde [email protected]
FLiP Faculty Ltd
Melbourne House
46 Aldwych
London
WC2B 4LL
Company Details:
ReFLEx training is a joint venture between the Institute of Family Therapy and FLiP Faculty Ltd. All sales and trading is managed via FLiP Faculty Ltd
Registered details:
Melbourne House, 46 Aldwych, London, WC2B 4LL
Company number:
Registered in England & Wales Co. Regg. 10551430
VAT Number
267 5728 61