#2: Listening workshop
This workshop will explore different listening approaches and scenarios and the psychology behind different tools and techniques to enhance relationships. All prices are inclusive of VAT.
Introduction
William Ury: Getting to Yes
One of the most important skills
Are you a good listener?
Are you a good listener? (survey)
A conversation about listening
Role plays and reflections
Listening techniques scenarios
Listening techniques
Questions Summary and resources
Summary about listening and Listening by use of questions
Processing and retaining
Listening quiz
Dealing with overwhelm
The genogram and overwhelm
Network with your peers - share your thoughts
Summary and useful tips
Conclusion
Resources
Gillian Bishop
Andrew Pearce