Course curriculum

    1. Introduction

    2. William Ury: Getting to Yes

    3. One of the most important skills

    4. Are you a good listener?

    5. Are you a good listener? (survey)

    6. A conversation about listening

    1. Role plays and reflections

    1. Listening techniques scenarios

    2. Listening techniques

    3. Questions Summary and resources

    4. Summary about listening and Listening by use of questions

    1. Processing and retaining

    2. Listening quiz

    3. Dealing with overwhelm

    4. The genogram and overwhelm

    5. Network with your peers - share your thoughts

    1. Summary and useful tips

    2. Conclusion

    3. Resources

    4. Gillian Bishop

    5. Andrew Pearce

About this course

  • £114.00
  • 21 lessons
  • 1.5 hours of video content