Management
Training Courses & Resources
|
or...'How to
manage your human resources as if they
were people'.
|
|
Reflex provide
effective management skills courses,
management training and management
resources. |
A skilled
team of people-managers is essential to
the success of any organization. Skilled
people-managers know how to: |
|
ü Delegate with confidence |
 |
|
ü
Give
help when it’s needed, and back off when
it’s not |
|
ü
Enable staff to take accountability for
their job commitments |
|
ü
Enable staff to make improvements to
work procedures |
|
ü
Tackle issues of poor performance in a
positive way |
|
ü Correct staff behaviour that adversely
affects other people |
|
ü
Apply a disciplinary procedure |
|
ü Introduce changes that are accepted
positively by staff |
|
ü
Respond positively to unexpected events |
|
Reflex
Training specializes in Intensive
Behavioural Coaching to enable managers
to use simple behavioural techniques
producing a positive outcome for any
work situation.
|
|
|
As a result managers
become able to: |
|
ü
Correct poor performance/behaviour
before it becomes ingrained |
|
ü
Motivate staff to higher levels of
performance |
|
ü
Promote positive communication between
staff and management |
|
ü
Use
appraisal systems effectively |
|
ü
Use
disciplinary procedures or dismissal
appropriately |
|
ü
Minimise upward referral of problems |
|
ü
Take
accountability for their own decisions |
|
In other
words, they are able to
behave as managers. |
|
|
|
What we do: |
-
We train managers
how to act as managers.
-
We train managers
how to behave as managers.
-
We train managers
to operate effectively and ethically
to get best performance.
-
We train managers
to be confident handling difficult
people.
-
We train managers
to be accountable for their own
performance.
-
We train managers
to develop accountability in their
staff.
-
We train managers
to treat human resources as people.
|
 |
|
|
| How
do we do it:
[top] |
|
-
Small group
intensive coaching.
-
Positive
developmental feedback
-
Bite-size
modules.
-
Easily learned
information
-
Simple step-based
techniques
-
Real life
examples.
|
|
|
|
What we don’t do: |
|
|
