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FREE
on-line management training documents
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These documents are available to third
sector organisations as a FREE download.
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READ
THESE FIRST |
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These documents are free to
3rd Sector
organisations. Are you a
Commercial Business? If so
please visit our
3rd Sector page before
you continue. |
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1.
The six
essential steps to successful delegation |
6.
Six steps
for praise or recognition |
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2.
Reviewing
progress in six steps |
7.
Applying
discipline in seven steps |
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3.
Performance
management in six steps |
8.
Administering dismissal in six steps |
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4.
Six steps to
behaviour management |
9.
Dealing with unforeseen problems or
complaints |
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5.
Follow up in
seven steps |
10.
Introducing
and managing change |
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These
documents open within your browser and
are designed to be read in sequence.
Simply follow the link at the bottom of
each page or, return to this index page.
These documents are copyright Reflex
Training and should not be reproduced
without permission. |
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Free
PDF versions of these documents are
available at the bottom of each
document. |
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Please refer to our Third Sector & Data
protection policy (below) |
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The Adobe
PDF reader is required to open and read
our free to download training and
coaching documents. |
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Reflex
Training Third Sector & Data protection
policy |
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Reflex
Training has a transparent,
straightforward policy - you are in
control of your personal details and
retain the right to privacy and control
of the way people handle information
about you. To ensure that this is
always the case when you share any
amount of information with us we have a
six point policy: |
- We
will never ask you to give us
personal information about yourself
either on our website or by e-mail.
- All
documents associated with Reflex
Training will always contain
the Reflex Training branding and
copyright information.
- If
you send us an e-mail we will
never ask you to give us any
additional personal or business
information.
-
If you choose to give us
additional contact information
whether directly or indirectly, we
shall treat that information with
the strictest of confidence
and never share that
information with anyone else. WE
WILL NEVER GIVE/SHARE OR SELL YOUR
DETAILS TO ANOTHER COMPANY OR
INTERNET SITE.
-
Should we need to use information
you choose to give us for anything
other than internal administration,
we will always seek your permission
first.
- We
strive to ensure that any records
kept by Reflex Training are kept in
a secure, private location that
cannot be accessed by unauthorised
persons. You can at any time request
that we remove any/all the
information we hold about you from
our records.
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Should you
have any data protection concerns
relating to Reflex Training please
e-mail or telephone us immediately so we
can deal with the situation to your
satisfaction as quickly as possible. |
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We try to
ensure that any third-party site linked
to by Reflex training adopt a
responsible attitude and policy towards
customer details security and rights to
privacy. We cannot however be held
responsible for third-party breaches of
your data protection rights and you
should refer to the individual sites
policy before sharing personal
information. |
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Steve
Smethurst - Reflex Training |
